Date of beginningWednesday, 20 March 2019
ContactKye Ling Gan
MemoWith 40+ Speakers, 200+ senior customer experience executives, over 2 exciting days you will indulge in all things customer experience before leaving with strategic takeaways that will catapult you ahead on your journey.Gain access to the most strategic and comprehensive event for customer experience executives.
2019 Key Themes
THE CUSTOMER IS KING:Ten years ago, the biggest challenge in the industry was trying to convince the CEO to make CX a central piece of the business; Congratulations! That initiative brought about a new series of deeper challenges. Not only is the CCO now an integral and central component of any well-run company, but in reality has become a cornerstone of any enterprise and, in many ways, the very face of the company. DIG DEEP INTO ROI:Learn actionable examples about how other leading companies are achieving ROI-capture and make sure you are keeping pace! You will solidify your business case for investment in technology, as well as study what metrics and strategies your industry colleagues are using to understand, prove and assess ROI. DIGITAL CXWhat fresh ingredients are to a chef is what data intelligence and collection is to a CCO. Of course, a lot more goes into preparing a masterpiece meal than just excellent ingredients, but without them everything else is in vain. It is critical that the sum of digital interactions between your customers and your company is pitch perfect. Ensure that the resulting impression your customers walk away with is the best in the business!
Confirmed Speakers include:- Wally Brill, Head of Conversation Design Advocacy And Education, Google- Rachael Powell, Chief Customer And People Officer, Xero - Emma Harrington, Chief Customer Officer, MYNRMA- Ingrid Purell, Chief Experience Officer, ME Bank- Tony Blamey, Chief Product And Customer Experience Officer, Domain Group - Donna Maciejewski, Customer Experience Director, Service NSWAnd many more!
Prices:End-User Pricing - Valid until 14 December 2018: AUD 2050.0,End-User Pricing - Valid until 18 January 2019: AUD 2150.0,End-User Pricing - Valid until 15 February 2019: AUD 2250.0,End-User Pricing - Valid until 1 March 2019: AUD 2350.0,End-User Pricing - Final Rate: AUD 2450.0
Time: 8:30 am to 5:00 pm
Venue Details: Pullman Melbourne On The Park, 192 Wellington Parade, Melbourne, 3002, Australia