This day will balance the delivery of practical learnings with longer-term challenges and ideas. On the one hand the industry continues to struggle to engage and the ways in which we create content, websites, apps, campaigns and other customer-facing materials needs to evolve and improve. There is a regulatory requirement to 'know your customer' which is hard in an intermediated environment - the day will be full of the latest consumer research, insights and feedback on the newest products, sites and services. This conference also aims to provoke and to throw out challenges as well as provide some potential answers on the latest topics including AI and advice, Robo 'Mark Two', doing well in the social world of 'likes', engaging the unengageable and just what exactly our customers expect from us.
This is a must attend event for all financial firms who are building new products and digital channels with a view to engaging (even delighting!?) the end-customer, whether they are advised or DIY.
Sessions will include:
New online investing product launches - the whats and whys
Tech updates on the latest consumer gadgets, devices and expectations
A focus on design
Senior industry interviews
New consumer research - what do consumers make of our products and services?
Venue details: etc.venues County Hall, Riverside Building London, Greater London, SE1 7PB, United Kingdom
Time: 8:00 am to 5:00 pm
Tickets from: GBP 595.0
Speakers: Chris Hill, CEO, Hargreaves Lansdown , Tom Savigar, Senior Partner, The Future Labratory, Devin Friedman, Wealthsimple, Lucy Mangan, Journalist, The Stylist Magazine and The Guardian, Simon Rogerson, Founder and CEO, Octopus Asset Management, Lucian Camp, Founder, Lucian Camp Consulting, Paul Davis, Consulting Behavioural Psychologist, Richard Bradley, Head of Data, Boring Money, Alex Jones, Head of Research, Boring Money, Ben Hookway, CEO, Relative Insight, Janine Menasakanian, Head of Distribution Strategy - Personal Investing, LGIM, Emilie Bellet, Founder, Vestpod, Richard Romer-Lee, Managing Director, Square Mile, Jacqueline Lowe, Head of UK Distribution, Aberdeen Standard, Holly Mackay, Founder and CEO, Boring Money